Terms & Conditions

Welcome to PureWolt. By using our website, booking any water purifier service, or interacting with us in any way, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our services. If you do not agree with any part of these terms, you must not use our website or services.

Last Updated: 05 July 2026

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1. Acceptance of Terms

By accessing or using the PureWolt website (https://purewolt.com) and our water purifier services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, along with our Privacy Policy. These terms constitute a legally binding agreement between you and PureWolt.

2. Services Offered

PureWolt provides a comprehensive range of water purifier services, including:

• Sales: New water purifier sales from trusted brands.
• Repair: Professional repair services for all types of water purifiers.
• Installation: Expert installation of new and existing purifiers.
• Maintenance: Regular servicing and Annual Maintenance Contracts (AMC).
• Filter Replacement: Genuine filter and spare parts replacement.
• Part Change: Replacement of faulty components with authentic parts.

3. Service Booking

You may book our services through our website, phone, WhatsApp, or email. When booking, you agree to provide accurate and complete information, including your name, contact details, address, and service requirements. We reserve the right to refuse or cancel any booking at our discretion.

4. Technician Visits

Our trained technicians will visit your location at the scheduled time. You agree to:

• Provide clear access to the water purifier and work area.
• Ensure a safe working environment for our technicians.
• Be present at the time of the visit or authorize someone on your behalf.
• Notify us at least 2 hours in advance if you need to cancel or reschedule.

5. Pricing Policy

All service prices are communicated clearly at the time of booking. Prices may vary based on:

• The type and complexity of the service required.
• The brand and model of the water purifier.
• Spare parts or filters needed for replacement.
• Any additional work identified during the service visit.

We provide transparent quotes before commencing any work. In case of additional charges, we will seek your approval before proceeding.

6. Payment Terms

Payment is due upon completion of the service or as agreed at the time of booking. We accept the following payment methods:

• Cash on delivery (COD)
• UPI (Google Pay, PhonePe, Paytm)
• Bank transfer (NEFT / IMPS)
• Credit / Debit Cards (via secure payment gateway)

All payments must be made in Indian Rupees (₹). Invoices and receipts will be provided for all transactions.

7. Cancellation Policy

You may cancel a service booking at any time. Cancellation charges may apply as follows:

• Free Cancellation: Up to 2 hours before the scheduled visit.
• Late Cancellation: Within 2 hours of the scheduled visit – ₹200 cancellation fee.
• No-Show: If the technician arrives and you are not available – full service charge may apply.

We reserve the right to cancel a booking if we are unable to provide the service due to unforeseen circumstances. In such cases, a full refund will be issued.

8. Rescheduling Policy

You may reschedule a booking at no extra charge, provided you notify us at least 2 hours before the scheduled visit. Rescheduling requests made within 2 hours may be subject to a ₹150 rescheduling fee.

9. Warranty on Service

We stand behind the quality of our work. All services performed by PureWolt are covered by a 30-day service warranty from the date of completion. This warranty covers:

• Repairs and replacement parts against defects in workmanship.
• Installation services for proper functionality.

The warranty does not cover damage caused by misuse, accidents, water quality issues, or pre-existing conditions not reported at the time of service. If any issue arises within the warranty period, we will rectify it free of charge.

10. Spare Parts Policy

We use only genuine or high-quality compatible spare parts for repairs and replacements. All parts installed are covered under a 60-day warranty against manufacturing defects. This warranty excludes damage caused by electrical surges, improper usage, or water quality issues.

11. Customer Responsibilities

As a customer, you agree to:

• Provide accurate and complete information at the time of booking.
• Ensure safe and clear access to the water purifier for servicing.
• Inform us of any known issues or pre-existing conditions with the purifier.
• Use the water purifier in accordance with the manufacturer's guidelines.
• Notify us immediately if any issue arises after service.
• Pay all applicable charges promptly.

12. Service Limitations

While we strive to provide comprehensive service, certain limitations apply:

• We cannot guarantee the restoration of extremely old or severely damaged purifiers.
• If a purifier is beyond repair, we will inform you and suggest replacement options.
• We are not responsible for issues caused by water quality, electrical fluctuations, or external factors.
• Any additional work not covered in the original quote will require separate approval and payment.

13. Annual Maintenance Contracts (AMC)

We offer Annual Maintenance Contracts (AMC) for regular servicing and peace of mind. AMC benefits include:

• Priority scheduling and dedicated service slots.
• Discounted rates on filters and spare parts.
• Free annual comprehensive check-up and cleaning.
• Extended warranty on service and parts.

AMC terms, pricing, and validity are outlined in the contract agreement. AMC is non-transferable and non-refundable.

14. Refund Policy

Refunds are handled on a case-by-case basis, subject to the following conditions:

• Full refund if we are unable to provide the service due to our fault.
• Partial refund may be considered if service is partially completed.
• No refund for services that have been fully rendered.
• Refund requests must be submitted within 7 days of service completion.
• Refunds will be processed within 7–10 business days.

15. Intellectual Property

All content on the PureWolt website, including text, graphics, logos, images, and software, is the property of PureWolt and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

16. Website Usage

By using our website, you agree to:

• Use the site only for lawful purposes.
• Not disrupt or compromise the security of the website.
• Not attempt to gain unauthorized access to any systems or data.
• Not upload or transmit any harmful or malicious content.

We reserve the right to restrict or terminate access to our website at any time, without notice, if we believe you have violated these terms.

17. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience and do not imply our endorsement. We are not responsible for the content, privacy policies, or practices of any third-party sites.

18. Limitation of Liability

To the fullest extent permitted by law, PureWolt shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Use or inability to use our services.
• Any unauthorized access or alteration of your data.
• Any statements or conduct of any third party.
• Any other matter relating to our services.

Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

19. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

20. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts in Thane, Maharashtra.

21. Changes to Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on this page, with the "Last Updated" date revised accordingly. Your continued use of our website or services constitutes acceptance of the updated terms.

22. Contact Information

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please reach out to us: