Privacy Policy

At PureWolt, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, or use our water purifier services. We value your trust and handle your data with the utmost care and transparency.

Last Updated: 05 July 2026

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1. Introduction

PureWolt (referred to as "we," "our," or "us") operates the website https://purewolt.com and provides water purifier sales, repair, installation, and maintenance services. This Privacy Policy applies to all visitors, customers, and users of our website and services. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and home or office address.
• Service Details: Information about your water purifier, service history, installation address, and repair requests.
• Payment Information: Billing details and payment method information (processed securely through third-party payment gateways).
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent.
• Cookies: We use cookies to enhance your browsing experience and analyze website traffic.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and manage our water purifier services, including sales, repairs, installations, and maintenance.
• To communicate with you regarding service requests, appointments, and updates.
• To process payments and send invoices or receipts.
• To improve our website, services, and customer experience.
• To send promotional offers, newsletters, and service-related announcements (only with your consent).
• To comply with legal obligations and resolve disputes.

4. Cookies

We use cookies and similar tracking technologies to collect usage data and enhance your experience on our website. Cookies are small text files stored on your device that help us understand how you interact with our site. You can manage or disable cookies through your browser settings. However, disabling cookies may affect some functionality of our website.

5. Third-Party Services

We may use third-party service providers to assist with our operations, including payment processing, analytics, and communication. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data. We do not sell, trade, or rent your personal information to third parties.

6. Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure servers, and access controls. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Payment Information

All payment transactions are processed through secure, PCI-compliant third-party payment gateways. We do not store your credit card or banking details on our servers. Payment information is transmitted directly to the payment processor and is subject to their privacy policies.

8. WhatsApp Communication

We use WhatsApp for customer communication, including service inquiries, appointment scheduling, and support. When you contact us via WhatsApp, we may collect your phone number and message history. WhatsApp's privacy policy governs the handling of data shared through their platform.

9. Phone Calls

When you call us, we may collect your phone number, the date and time of the call, and details of your inquiry or service request. Calls may be recorded for quality assurance and training purposes, with your consent. We use this information to provide better service and resolve issues efficiently.

10. Email Communication

We collect your email address when you contact us via email or subscribe to our newsletters. We use email to communicate about services, appointments, promotions, and updates. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email.

11. Service Booking Information

When you book a service with us, we collect details such as your name, address, phone number, email, and specific service requirements. This information is used to schedule appointments, dispatch technicians, and ensure the successful completion of your service request.

12. Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects aggregated data through cookies and similar technologies. This information helps us improve our website and services. Google's privacy policy governs the handling of data collected through this service.

13. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service Providers: Third-party vendors who assist with operations, such as payment processing, analytics, and communication.
• Legal Authorities: When required by law, regulation, or legal process to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

14. Customer Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
• Restriction: Request restriction of processing your data in certain circumstances.
• Objection: Object to the processing of your data for marketing or other purposes.
• Data Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please contact us using the information provided in the Contact section below.

15. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, your data will be securely deleted or anonymized.

16. Security Measures

We implement industry-standard security measures to protect your data, including:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection best practices

17. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

18. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party websites you visit.

19. Changes To This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page, with the "Last Updated" date revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

20. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: